Moon Bingo shines brightly with its lavish site design, variety of bingo and slot games, exciting promotions, and data protection measures. Virtual Global Digital Services Limited and 888 UK Limited operate the site from Gibraltar and the UK, respectively.
The UK Gambling Commission and the Gibraltar Gambling Commissioner handle the site’s licence and regulation. The page claims that it’s the best mobile bingo site, so let’s see how close that is to the truth in our Moon Bingo review.
User Experience
The gambling venue is decked out in cheerful pink and blue, and the layout leaves no place for confusion. Moon Bingo focuses on functionality and orderly design, so everything is within a click’s reach.
At the top of the main page, you’ll see games sectioned into Bingo Games, Slingo bingo, Casino Games, and Mobile Bingo categories. Except for Slingo, all the categories have additional subsets of games based on their specific rules, so you can filter them to find what you need.
The Moon Bingo mobile app loads fast and is as straightforward to use as the website. It’s a verified app, which means you can download it from the App Store, and it will work like a charm.
Bonuses and Promotions
The promotions at Moon Bingo have a unique spin on their rewards and requirements, making them attractive enough to invest your time and money. The Moon Bingo welcome bonus gives newcomers a 200% bingo match on their first deposit up to £100 and 20 free spins on Starburst – a gaming classic.
The wagering requirement on the bonus bingo funds is 4x. As for the free spins, there are no winning limits on them, but they do expire after three days. What’s more, the wagering requirements for using them on slot games surprised us, as you will have to wager your winnings a steep 85 times.
As for the rest of the promotions, bingo aficionados can look forward to the daily bingo promotion. With it, the Moon Bingo site players can win a total of 50 free spins on the Reggae Rhythm slot. The first line winner receives ten free spins on Reggae Rhythm. First-line wins are limited to a £2.50 games bonus.
The second line winner gets 15 free spins for Reggae Rhythm, with a games bonus capped at £3.75. A Full House winner gains 25 free spins on Reggae Rhythm, and the games’ bonus is limited to £6.25. If more than one player is on the identical line, the prize shall be divided evenly amongst gaming tickets. The wagering requirement for this Moon Bingo promotion is 85x, and the game starts every night at 20:30.
Selection of Games
If you’re looking for a premier bingo experience, Moon Bingo has 52-ball, 75-ball, 90-ball, Swedish, and penny bingo, progressive jackpots, and more. Players can even indulge in bingo chat games.
On the other hand, those eager to play slots will find over 300 such games here. Classics such as Bonanza, Shaman’s Dream, and Rainbow Riches had us hooked from the start. There are many games based on movie franchises we tested for our Moon Bingo review, such as A Nightmare on Elm Street, Narcos, or Game of Thrones slots – the overall quality was exceptional.
The provider lineup is also stellar: Dragonfish takes care of the bingo games, while NetEnt, IGT, and other top developers handle the slots software.
Payment Methods
Payment service is something the 888 Group does best, and we weren’t disappointed here either. Players from the UK have exclusive access to popular transaction methods such as PayPal and Apple Pay; Apple Pay only allows deposits.
Players from Canada have access to Interac as a Moon Bingo payment system. Users worldwide can pay by phone, wire transfer, Visa and Mastercard debit and credit cards, and paysafecard.
The minimum deposit limit is £10, while the lower withdrawal cap is £5. Deposits are instant, while withdrawals might take a couple of business days to process. PayPal is the fastest, and takes four to five business days. Credit and debit cards take four to seven business days, and wire transfers will last between seven and ten business days.
Customer Support
We faced a few issues that needed to be cleared up and contacted Moon Bingo’s customer support to do that. The agents we spoke to were charming and informative. You can get in touch with them via email, live chat, or phone. They are available on Mondays and Wednesdays from 8 a.m. to 12 a.m., Tuesdays and Thursdays from 8 a.m. to 1 a.m. On Fridays, the working hours are between 8 a.m. to 10 p.m., and on Sundays from 8 a.m. to 5 p.m. Voicemail is the only thing working on Saturdays.
You can also send an Alternative Dispute Resolution (ADR) request to eCOGRA if you have trouble resolving problems with the casino. It is an independent and globally accredited player protection and testing agency that works with Malta and the United Kingdom.
The Moon Bingo security system uses secure network topology, encryption, and a firewall to provide impenetrable customer protection. They are also compliant with the GDPR, which secures private user data.
Lastly, the options for responsible gaming are numerous. If you can’t put the game of Starburst down, say, you can activate a Game Time Reminder to keep track of how long you’ve been playing. With an Autoplay function, you can let the system play games for you for a specified number of rounds. And if that is not enough, activate the daily, weekly, or monthly Self Limits or Take a Break to clear your mind. While writing our Moon Bingo review, we were delighted with the care customers can expect.
